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What are the materials used in Idyll Premium Mattress?

The Premium Idyll Mattress is made using high-end materials in varying densities and IFDs in order to achieve the best feel and support characteristic. We use the following materials.  

  • 100% Natural Bamboo Fabric - The aforementioned bio-agent keeps the textile anti-bacterial and hypoallergenic.  
  • High Density Foam - With a mechanism of grooved holes, the high density sponge layer is not only environmentally-friendly but also contributes to the holistic ‘genetics’ of this premium mattress.  
  • Visco Elastic Cool Gel Foam - Relieving weight and pressure during deep sleep, the high tech memory foam is an advantageous feature. 
  • 100% Natural Latex - This layer is made up of tens of thousands of exhaust holes which are meant to help the human body dissipate wastes, heat and moisture.  
  • Springs - Forget the twists and turns while your sleep as you’ll feel virtually nothing, thanks to the pocket spring layer! Individually mapped out across the mattress, the pocket springs provide that ‘silence’ and improved airflow no matter how much movement you make during your slumber. 

I have latex allergy, will I be ok?

Is the Idyll Mattress resistant to dust mite?

Can my Idyll Mattress be put back in the box?

Where are Idyll Mattress Manufactured?

How is Idyll Mattress priced so competitively?

What's Idyll Mattress Dimension?

How long can Idyll Mattress stay in the box?

Does Idyll Mattress require a bed base?

Mattress Warranty

For the first 10 years of ownership, we will replace your mattress with a brand-new Premium Idyll Mattress at absolutely no charge to you if defective in workmanship and materials. In the first 10 years Idyll Mattress will completely repair and re-cover your Idyll Mattress or replace your Idyll Mattress. All transportation charges will be waived if a manufacturing defect(s) or a materials failure is confirmed to exist. Click here to see full warranty print.

12 Month Warranty

Mattress Return Condition


Returning your Idyll mattress and still within the 100 Nights Trial? No worries, just follow our easy-peasy steps below.  

If in the unfortunate instance that you didn't share the same adoration that we have on our Idyll Mattress and find yourself just feeling 'OK' with it, we are welcome to process a return plus a guaranteed full refund. 

You are not daydreaming, we can do that for you mate as long as it stays within the bounds of our 100 Nights Trial footprint. 

  1. Here goes: We highly encourage you to at least try the Idyll Mattress within 100 days after purchase before you lodge a request for a return. Succumb to the beauty that is the Idyll Mattress within the comforts of your own home, wait until the 100th day and if still dissatisfied, contact us immediately. We will sad for sure, but we will definitely assist you accordingly.  
  2. The 100 Night Trial counting will start as soon as the purchase is made on our online shop.  
  3. The Idyll Mattress is a premium product and as your retailer, we are expecting it to be in good condition. Please be careful with it not to have unnecessary stains, observable drool remnants and mysterious smells. Take care of our baby as it will take care of you. 
  4. Kindly prepare all the necessary paperwork, parts and accessories (if applicable) so that we can breeze through processing your full credit. 
  5.  We trust that you will be responsible on keeping the Proof of Purchase or Official Receipt as those will be needed for the refund request. Please, please, please keep those! 
  6.  Take a photo of the Idyll Mattress, or a video, attach it on an email that you will send to contact@idyllhome.com.au with the subject 100 Nights Trial Return – (Your Name). Or for faster transactions, you can call us at (03) 7035 0616 though we strongly advise that you still take photos or videos as we will still be asking that from you. 
  7.  All e-mails received will be attended to within 1-3 business days upon receipt and we will provide feedback if the return request is eligible. All calls answered will follow the same turnaround time. 
  8. We will only process the refund to the person who originally purchased the Idyll Mattress as seen on the Proof of Purchase/Official Receipt. The promo is not transferable. 
  9.  The Idyll Mattress will be picked up by our chosen partner charity straight from your house address. Further instructions about the pick-up will be given to send to you on your chosen e-mail address. 
  10. The refunding of the amount will start as soon as the mattress pick-up is done. Refunding of the amount will go directly to your chosen method of payment upon purchase on our online shop. Refund time frame will take 24-72 hours, but may vary depending on your bank’s refund policies. 
  11.  All returned Idyll Mattresses will not go into waste as we will donate them to our partner charities. Let’s convert your frustration (hoping there won’t be any) to a good deed through donating.   

Change of Mind Return

Exclusions

Products other than the Idyll Premium Mattress

Refunds

100 Night Trial


The 100 Nights Trial is what we thought be the best determining factor of our confidence with the Idyll Mattress. If in the unfortunate event that you are dissatisfied with what we promised this mattress can give, return it back to us and get a full refund! 

Too good to be true, but yes, we are committed to providing you this feature. All returned Idyll Mattresses will not go into waste as we will donate them to our partner charities. Let’s convert your frustration (hoping there won’t be any) to a good deed through donating.

Ask a Question

You can also contact us at
(03) 7035 0616 | contact@idyllhome.com.au


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