Sign up now to get $100 off the Idyll Premium Mattress

Return & Refunds

Returns

Returning your Idyll mattress and still within the 100 Nights Trial? No worries, just follow our easy-peasy steps below.

If in the unfortunate instance that you didn't share the same adoration that we have on our Idyll Mattress and find yourself just feeling 'OK' with it, we are welcome to process a return plus a guaranteed full refund. You are not daydreaming, we can do that for you mate as long as it stays within the bounds of our 100 Nights Trial footprint. Here goes:

  1. We highly encourage you to at least try the Idyll Mattress within 30 days after purchase before you lodge a request for a return. Succumb to the beauty that is the Idyll Mattress within the comforts of your own home, wait until the 30th day and if still dissatisfied, contact us immediately. We will sad for sure, but we will definitely assist you accordingly.
  2. The 100 Night Trial counting will start as soon as the purchase is made on our online shop.
  3. The Idyll Mattress is a premium product and as your retailer, we are expecting it to be in good condition. Please be careful with it not to have unnecessary stains, observable drool remnants and mysterious smells. Take care of our baby as it will take care of you.
  4. Kindly prepare all the necessary paperwork, parts and accessories (if applicable) so that we can breeze through processing your full credit.
  5. We trust that you will be responsible on keeping the Proof of Purchase or Official Receipt as those will be needed for the refund request. Please, please, please keep those!
  6. Take a photo of the Idyll Mattress, or a video, attach it on an email that you will send to contact@idyllhome.com.au with the subject 100 Nights Trial Return – (Your Name). Or for faster transactions, you can call us at (03) 7035 0616 though we strongly advise that you still take photos or videos as we will still be asking that from you.
  7. All e-mails received will be attended to within 1-3 business days upon receipt and we will provide feedback if the return request is eligible. All calls answered will follow the same turnaround time.
  8. We will only process the refund to the person who originally purchased the Idyll Mattress as seen on the Proof of Purchase/Official Receipt. The promo is not transferable.
  9. The Idyll Mattress will be picked up by our chosen partner charity straight from your house address. Further instructions about the pick-up will be given to send to you on your chosen e-mail address.
  10. The refunding of the amount will start as soon as the mattress pick-up is done. Refunding of the amount will go directly to your chosen method of payment upon purchase on our online shop. Refund time frame will take 24-72 hours, but may vary depending on your bank’s refund policies.
  11. All returned Idyll Mattresses will not go into waste as we will donate them to our partner charities. Let’s convert your frustration (hoping there won’t be any) to a good deed through donating.

 

Change of Mind Return

If you have change your mind and the item has been dispatched already, you will be responsible for paying for your own shipping costs for returning your item plus 15% restocking fee.

 

Exclusions

The 100 Night Trial offer does not apply where you have damaged the Idyll Premium Mattress by using it in a way that was unreasonable, for example if you have damaged or misused the mattress either by accident or intentionally or damages arising because you have neglected to use a protective cover, position the mattress on a suitable base or adhere to instructions for the proper care and cleaning of your mattress.

Excluded damage includes but is not limited to odours, stains, mold and/or mildew, smoke or water damage, soiled or unsanitary mattress, burns, rips, tears, damage from an unstable, damaged or substandard base, or contamination from bodily fluids.

This offer is for original purchasers only. Mattresses sold outside of the Idyll Home website do not qualify for the 100 Night Sleep Trial.

Note: Customers who have returned mattresses from a previous order are not eligible for subsequent free trial offers.


For the other products not including mattresses 

policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items: 
- Gift cards 
- Downloadable software products 
- Some health and personal care items 

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable) 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 14 days after delivery 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at idyllmattress@gmail.com. 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@idyllhome.com.au and send your item to: 62 Esperanto Way, Westminster WA 6061, Australia. 

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping 

You will be responsible for paying for your own shipping costs for returning your item plus 15% restocking fee. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.