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Lifetime Warranty

Idyll Home provides customers with security in their new Premium Idyll mattress purchase. We like to put our money where our mouth is by backing up our claims that we provide one of the best mattresses on the market.


Idyll Home Pty Ltd warranties that Premium Idyll Mattress will be free from defects in material and workmanship that may compromise sleep quality for the life of the product.

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We've got you covered..... Forever.

Warranty Overview

  1. For the first 10 years of ownership, we will replace your mattress with a brand-new Premium Idyll Mattress at absolutely no charge to you if defective in workmanship and materials. In the first 10 years Idyll Mattress will completely repair and re-cover your Idyll Mattress or replace your Idyll Mattress. All transportation charges will be waived if a manufacturing defect(s) or a materials failure is confirmed to exist.
  2. Your mattress must be used on a firm, rigid and smooth surface that allows air ventilation and supports the entire mattress, including the center,  the  proper support for the Idyll mattress are base such as a slated base, platform bed or other suitable bed frame.
  3. The warranty applies only as long as the original owner of the Idyll Mattress mattress owns the Idyll Mattress.
  4. The warranty does not apply if mattress has been burned or otherwise abused, damaged, misused, or neglected.
  5. In order to provide the most optimum sleeping surface the Idyll mattress contains only the finest quality materials. As with all premium sleep products, certain adaptations will take place as your mattress adjusts to your body shape. This is to be expected and is part of the performance of your mattress. Normal body impressions (not greater than 1.5”) are not defects and are not covered by the warranty. Excessive body impressions of greater than 1.5” are covered by the Lifetime Warranty for as long as the original purchaser of the Premium Idyll mattress owns it.

What is Not Covered?

Problems and issues that result from normal wear and tear or improper use are not subject to this Lifetime Warranty. The intended use of your Idyll mattress is for sleeping, resting, and laying on, any other use of this mattress shall be considered misuse of the mattress and will void your Lifetime Warranty.

Exclusions from the Lifetime Warranty include but are not limited to:

  1. Normal wear and tear.
  2. Any improper use of the mattress.
  3. Minor imperfections such as slight cosmetic flaws.
  4. Stains, tears, burns, and discoloration that occur over time and/or are a caused by you.
  5. Indents, sagging, or body indentations less than one and a half (1.5) inches deep.
  6. Personal opinions or preferences regarding the softness, firmness or attributes of a mattress.
  7. Any mattresses purchased or acquired used, resold, gifted or any way not in possession of the original owner.
  8. Any mattress purchased from a non-authorized Idyll Home distributor.
  9. Physical damage to the Idyll mattress caused by you.
  10. Allergies or sensitivities to fabrics or materials.
  11. Damage caused by animals, rodents or children.
  12. Naturally occurring aromas from foam, or other materials.

 

Voiding of Warranty
The following cases may void any and all warranties:

  1. Leaving the Idyll mattress in the box for more than two weeks after receiving
  2. Using an inferior boxspring or foundation that doesn’t have the proper center support
  3. Using a metal bedframe that doesn’t have a center support bar
  4. Using the Idyll mattress for any commercial use i.e. Hotels, motels, rental properties, hostels, dorms, schools, shelters, rooming and boarding homes, bread and breakfasts, airBnB properties, etc.

Mattress Warranty Coverage

Who is Covered?

This warranty is valid only for the original purchaser from the original purchase date of the Mattress and is non-transferable. The “original purchaser,” for the purposes of this Warranty, is the first purchaser of the Mattress from Idyll or a Idyll Home authorized retailer.

 Please retain a copy of your receipt as proof of purchase and owner. If the original purchaser sells or otherwise relinquishes ownership of the mattress to another, this Warranty terminates, and the subsequent owner accepts the product “as is” and “with all faults.”


The Following Defects Are Covered 

  •  Deterioration causing the Mattress to have a visible indentation greater than one (1.5”) one and one half inches that is not associated with an indentation or sag which results from use of an improper or unsupportive foundation or bed base. 

  • Normal wear requires that a Mattress be continuously supported by a matching foundation or adjustable bed base with a proper bed frame sufficient to support the collective weight of the Mattress and user(s).Any physical flaw in the
  •  Mattress that causes the foam material to evidence degradation, split or crack, despite normal usage and proper handling. Any manufacturing defect in the assembly of the Mattress Cover.
  • Idyll Home Warranty Remedy

    In the event of a Defect (as defined above), Idyll Home sole liability and your sole remedies under this Warranty will be:

    For the first 10 years of ownership, we will replace your mattress with a brand new Idyll Mattress at absolutely no charge to you.

    In years 10+ Idyll Home will completely repair and re-cover your Idyll Mattress, or replace your Idyll Mattress, at Idyll Home’s option. The only charge you will incur will be a transportation costs of each way, which charges will be waived if a Defect is confirmed to exist by Idyll Home.

    Contact Us

    In the event of a Defect (as defined above), Idyll Home sole liability and your sole remedies under this Warranty will be: For the first 10 years of ownership, we will replace your mattress with a brand new Idyll Mattress at absolutely no charge to you. In years 10+ Idyll Home will completely repair and re-cover your Idyll Mattress, or replace your Idyll Mattress, at Idyll Home’s option. The only charge you will incur will be a transportation costs of each way, which charges will be waived if a Defect is confirmed to exist by Idyll Home.

    Phone

    374-430-0510

    Address

    8 Infinity Dr, Truganina VIC

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